Once payment is received, an e-ticket will be generated instantly. The e-ticket will show the status of your booking which will be ‘Confirmed’ most of the time. However, on rare occasions some bookings may appear as ‘To Be Confirmed’ due to seat adjustments during the transaction process (see below).

After payment, why is my booking status “To Be Confirmed”?

'To Be Confirmed' bookings are a result of seat adjustments. In such instances, our staff will be instantly notified of your booking status and we will manually confirm the booking for you via email and phone.

How can I contact you?

Email: info@daytrip.com.au (Please quote web reference if available.)

Phone: 613-9663 7118

Is the payment method secure?

Payment details provided through this website is transmitted through a secure server layer (SSL) directly to Verisign, who encrypt the information sent. Daytrip.com.au makes no warranty in respect of the strength and reliability of that encryption and cannot be held responsible for the events arising from unauthorised access of the information you provide.

Are tour departures guaranteed?

All bookings made and confirmed through Daytrip.com.au are guaranteed seats on the tours chosen. All tours selected on our site are chosen for their popularity and consistent operation. However, on rare occasions, due to unforeseen circumstances (such as dangerous weather) tour operators may decide not to operate the tour. In such event, Daytrip.com.au or the tour operator will notify travelers as soon as possible and offer alternate tours or a full refund.

What currency are the tours based in?

All prices are currently based on the Australian Dollar (AUD). To convert to a currency of your choice please use the free online currency converter: www.xe.com

What language are the tours conducted in?

Unless otherwise specified, all tours are conducted in English.

What tour operators do we travel with?

Daytrip.com.au uses only leading national and international tour providers who are selected for their high standards of service and reliability. All our tour operators are well established, and have an excellent track record in customer service and safety; they include international leading touring companies such as AAT Kings and Grayline.

How do I retrieve my booking online?

Bookings can be retrieved online via the Daytrip.com.au homepage. To retrieve the booking, go to the ‘View Online Itinerary’ section located on the bottom left hand side of the homepage (www.daytrip.com.au).

How can I get access to tour descriptions/information?

Descriptions and information for tours can be obtained from the Daytrip.com.au website by clicking on the Tour images on the 'Tour list' web page.

How can I reprint my e-ticket?

E-tickets can be printed at the end of the booking process on the ‘Ticket’ page. If you have lost or misplaced your e-ticket, you can re-print your e-ticket by retrieving your booking online from the ‘View Online Itinerary’ section of the Daytrip.com.au homepage.

Why is my name shown as ‘Invalid’ on the e-ticket?

This occurred due to an error while you were entering your name. If a numeric digit is entered into the name field, our system will not accept it. Please email us your correct name to info@daytrip.com.au and we will update your booking.

What do I need to bring to board the tour?

A printout copy of the e-ticket and Photo-ID is required to be presented to the tour operator prior to boarding. If a booking has more than one person, only one printout of the e-ticket is needed provided it contains all the names of the group members who are traveling.

I am staying at a hotel, can I arrange for a hotel pick-up?

Most tour operators offer complimentary hotel pick-ups and drop offs for travelers who are staying in city hotels. To arrange a hotel pick-up you must call the tour operator 24 hours prior to departure to confirm whether a pick-up service is to your hotel is available.

If I am not staying at a hotel can I still book a tour?

Yes. All tours depart from a main departure point where travelers can join even if they are not staying at a hotel, or a pick-up service is unavailable.

Who do I contact to make date changes to my booking?

Regardless of whether you booked from a Travel Agent or by yourself, any date changes must be made directly through Daytrip.com.au . All date changes, where permitted, incur a service charge of $33AUD per a change to a booking. Date changes can only be made 72 hours prior to departure. Date changes are not permitted on promotional and special tours.

I have made a booking for more than 1 person, but some people can no longer go.

Any changes to group numbers are subject to the Daytrip cancellation and refund policy. Changes can be made for a service fee of $33AUD per person, provided that changes are made 72 hours prior to departure. No changes can be made within 72 hours of departure.

NB Promotional and special tours are strictly non-changeable.

How can I cancel and obtain a refund for my booking?

Cancellation and date changes are governed by our ‘Refund and Date Change Policy’. Cancellations made within 72 hours of departure are non-refundable. Cancellations made outside 72 hours of departure receive a refund of 50% of the purchase value.

I need to book for more than 10 people, how can I do that?

Each online booking can only be made for a maximum of 10 travelers. You will have to create separate bookings until your booking requirements are satisfied. If you have 15 or more people, we suggest you contact us directly via email to obtain a special group rate.

NB Promotional tours are not eligible for group discounts.

How can I get information/maps about finding the departure point?

Main departure points are usually located in easy to find locations and can be easily reached by taxi. We recommend you seek information from your hotel or contact the tour operators directly if you require more information about getting to the departure point.

What if I made a mistake when I typed in my name? Will it affect my booking?

Once bookings are completed and paid for no name changes are allowed. If you have made a mistake in entering your name, please contact us to advise correct details and we will forward the details to the relevant tour operator.

How do I know which bus to board? Is there a special sign for your tour?

At some departure points in some cities, more than one tour company may be operating from the same departure point. To avoid delays or confusion, the tour operator name is printed on the e-ticket and we ask that you seek the tour operator representative onsite for boarding directions.

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What happens if the tour I booked gets cancelled? What sort of notice will I get and will I get a refund?

All our tours are carefully selected for there popularity and consistent operation. However, on rare occasions due to unforeseen circumstances (such as dangerous weather) tour operators may decide not to operate the tour. In such event, Daytrip.com.au or the tour operator will notify travelers as soon as possible and offer alternate tours or a full refund.

How do I obtain more information?

If you still have questions which our FAQ has not covered, please feel free to contact us via email to obtain more information. info@daytrip.com.au